Refund and Returns Policy

Effective Date: December 13, 2024

At Luxury Trixo, we want you to be completely satisfied with your purchase. If for any reason you are not fully satisfied, we offer a comprehensive refund and return policy to ensure a hassle-free experience.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • The item must be returned within 30 days of receiving the order.
  • The product must be unused, undamaged, and in its original packaging.
  • The product must not be a final sale item, such as clearance items, custom-made pieces, or perishable goods.
  • All tags, labels, and seals should remain intact.

2. Return Process

If you wish to return a product, please follow these steps:

  1. Contact Us: Reach out to our customer service team at info@luxurytrixo.com or call us at [Insert Contact Number] within 30 days of receiving the product. Please provide your order number and the reason for the return.
  2. Return Authorization: Once your return request is approved, we will send you a return authorization and instructions for shipping the item back.
  3. Shipping the Return: Pack the item securely in its original packaging and include all accessories, tags, and documentation. We recommend using a trackable shipping service for returns, as we cannot guarantee the receipt of your returned item without tracking.
  4. Inspection and Refund: Upon receiving the returned item, we will inspect it to ensure that it meets the return conditions. If the item is approved, we will process your refund.

3. Refunds

Once the return has been approved and processed, you will receive a full refund to your original payment method. Refunds typically take 5–7 business days to appear in your account, depending on your bank or credit card provider.

  • Shipping Costs: Please note that shipping costs for returns are non-refundable, except in the case of defective or incorrect items.
  • Restocking Fee: A restocking fee of 10% may apply to returns for certain high-value items, such as luxury watches or custom-made products.

4. Exchanges

We do not offer direct exchanges. If you would like a different item, we recommend returning the original product for a refund and placing a new order for the desired item.

5. Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately. We will arrange for a return and send you a replacement or issue a full refund, including shipping costs. Please provide clear photos of the damage to expedite the process.

6. Final Sale Items

Certain items are marked as final sale and cannot be returned or refunded. These include:

  • Clearance items
  • Custom-made items
  • Perishable goods (e.g., food or fragrances)
  • Gift cards

7. International Returns

For international customers, we accept returns under the same conditions as domestic returns, but the customer is responsible for return shipping costs. International return shipments may take longer to process.

8. Customer Service

If you have any questions about our returns and refund policy, please feel free to contact our customer service team at info@luxurytrixo.com or call us at [Insert Contact Number]. We are here to assist you and ensure your complete satisfaction.