Privacy Policy

Effective Date: December 13, 2024

At Luxury Trixo, we are committed to safeguarding your privacy and ensuring that your personal information is handled with the highest level of confidentiality and security. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or make a purchase from us. By using our website, making a purchase, or interacting with us in any way, you consent to the practices outlined in this Privacy Policy.

1. Information We Collect

We collect both personal and non-personal information when you use our services. This information allows us to offer you a personalized shopping experience and process your orders efficiently.

  • Personal Information: This includes your name, address, email, phone number, payment details (credit card, billing information), and other details necessary to process your transactions and provide customer service. We may also collect demographic information, such as age or gender, to enhance our offerings.

  • Non-Personal Information: We collect information such as your IP address, browser type, operating system, and device type. This information is used to optimize our website and improve your user experience.

2. How We Use Your Information

We use the information we collect to improve our services and better understand your needs. The primary purposes for which we use your personal data include:

  • Order Processing: We use your personal information to process your orders, arrange deliveries, and complete transactions securely.
  • Customer Service: We use your contact details to respond to inquiries, provide support, and handle any concerns or issues that may arise.
  • Marketing and Promotions: With your consent, we may send promotional emails, newsletters, or offers about new arrivals, sales, or exclusive events. You can opt-out of these communications at any time.
  • Improving Our Services: We analyze non-personal information to better understand how visitors interact with our website, which allows us to improve our site’s performance and user interface.

3. Data Security

We use robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption technology, secure payment gateways, and regular system monitoring. However, please be aware that no method of transmission over the internet is 100% secure, and we cannot guarantee the absolute security of your information.

4. Sharing Your Information

We do not sell, rent, or share your personal information with third parties, except in the following circumstances:

  • Service Providers: We may share your information with trusted third-party service providers who assist in the operation of our business, such as payment processors, delivery services, and marketing platforms. These service providers are obligated to protect your data and may only use it to fulfill specific tasks related to our services.
  • Legal Compliance: We may disclose your personal information if required to do so by law, or if we believe such action is necessary to comply with legal obligations, protect the rights and safety of our customers, or investigate fraud or security breaches.
  • Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred to the acquiring company. We will notify you before transferring any personal information to another entity.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to improve your browsing experience, personalize content, and analyze website traffic. Cookies are small data files stored on your device that help us remember your preferences, language choices, and shopping cart items. You can modify your browser settings to block cookies, but doing so may affect the functionality of our website.

6. Your Rights

You have the right to:

  • Access: Request a copy of the personal data we hold about you.
  • Rectification: Request corrections to any inaccurate or incomplete information.
  • Erasure: Request the deletion of your personal data under certain circumstances.
  • Opt-Out: Choose not to receive promotional emails or marketing communications.
  • Portability: Request that we transfer your personal data to another service provider, where applicable.

To exercise these rights, please contact us at info@luxurytrixo.site.

7. Third-Party Links

Our website may contain links to third-party websites. These third-party sites are not under our control and have their own privacy policies. We are not responsible for the content or practices of these external websites. We encourage you to review the privacy policies of any third-party site you visit.

8. Children’s Privacy

Luxury Trixo does not knowingly collect or solicit personal information from children under the age of 13. If we discover that we have inadvertently collected information from a child under the age of 13, we will take immediate steps to delete that information.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. Any updates will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this policy periodically to stay informed about how we protect your information.